Privacy Policy

1. Introduction

BantuHive Ltd. ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our crowdfunding platform in compliance with Ghana's Data Protection Act, 2012 (Act 843).

2. Data Controller Information

3. Information We Collect

3.1 Personal Information

• Full name and contact details (email, phone, address)
• Date of birth and nationality
• Government-issued identification documents
• Tax identification numbers
• Employment and income information
• Bank account and payment information
• Investment experience and sophistication levels

3.2 Technical Information

• IP address and device information
• Browser type and operating system
• Usage patterns and platform interactions
• Cookies and tracking technologies
• Location data (with consent)

3.3 Financial Information

• Transaction history and amounts
• Investment portfolio information
• Source of funds documentation
• Risk assessment data
• Anti-money laundering (AML) checks

4. How We Use Your Information

4.1 Platform Operations

• Account creation and management
• Processing investments and transactions
• Facilitating crowdfunding campaigns
• Providing customer support
• Sending important platform updates

4.2 Regulatory Compliance

• Know Your Customer (KYC) verification
• Anti-Money Laundering (AML) monitoring
• Securities regulation compliance
• Tax reporting requirements
• Regulatory reporting to SEC Ghana and BoG

4.3 Risk Management

• Fraud prevention and detection
• Investment suitability assessments
• Platform security monitoring
• Dispute resolution support

5. Legal Basis for Processing

We process your personal data based on:

• Contract: To fulfill our services agreement with you
• Legal Obligation: To comply with financial regulations
• Legitimate Interest: For fraud prevention and platform security
• Consent: For marketing communications and optional features

6. Information Sharing and Disclosure

6.1 Regulatory Authorities

We may share information with:

• Securities and Exchange Commission Ghana (SEC Ghana)
• Bank of Ghana (BoG)
• Ghana Revenue Authority (GRA)
• Financial Intelligence Centre (FIC)
• Other regulatory bodies as required by law

6.2 Service Providers

We work with trusted third-party providers for:

• Payment processing (MTN Mobile Money, Vodafone Cash, banks)
• Identity verification services
• Cloud hosting and data storage
• Email and communication services
• Legal and professional services

6.3 Platform Users

Limited information may be shared with:

• Project creators (for investment tracking)
• Other investors (aggregated, anonymized data)
• Public project information (as disclosed by creators)

7. Data Security

We implement industry-standard security measures:

• SSL/TLS encryption for data transmission
• AES-256 encryption for data storage
• Multi-factor authentication requirements
• Regular security audits and penetration testing
• Employee background checks and training
• Segregated network infrastructure
• Regular backup and disaster recovery procedures

8. Data Retention

We retain personal data for different periods based on purpose:

• Account Information: 7 years after account closure
• Transaction Records: 10 years (regulatory requirement)
• KYC Documentation: 5 years after last transaction
• Marketing Data: Until consent is withdrawn
• Legal Records: As required by applicable law

9. Your Rights

Under Ghana's Data Protection Act, you have the right to:

• Access: Request copies of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion (subject to legal obligations)
• Restriction: Limit processing in certain circumstances
• Portability: Receive data in a machine-readable format
• Object: Opt-out of certain processing activities
• Withdraw Consent: For consent-based processing

To exercise these rights, contact us at privacy@bantuhive.com

10. International Transfers

Some of our service providers may be located outside Ghana. We ensure adequate protection through:

• Adequacy decisions by Ghana's Data Protection Commission
• Standard contractual clauses
• Binding corporate rules
• Certification schemes

11. Cookies and Tracking

We use cookies and similar technologies for:

• Essential platform functionality
• Security and fraud prevention
• Analytics and performance monitoring
• Personalized user experience
• Marketing and advertising (with consent)

See our Cookie Policy for detailed information.

12. Children's Privacy

BantuHive is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18.

13. Updates to This Policy

We may update this Privacy Policy periodically. Material changes will be communicated via email or prominent platform notices at least 30 days before taking effect.

14. Contact Information

For privacy-related questions or concerns:

You also have the right to lodge a complaint with Ghana's Data Protection Commission if you believe we have violated your privacy rights.